HJORTSKOV, M. Interpreting expectations: Normative and predictive expectations from the citizens’ viewpoint. Journal of Behavioral Public Administration, [S. l.], v. 3, n. 1, 2020. DOI: 10.30636/jbpa.31.72. Disponível em: https://journal-bpa.org/index.php/jbpa/article/view/72. Acesso em: 16 may. 2021.