MIKKESEN, M. F. Making sense of performance information on effectiveness, costs, and equality during the COVID-19 pandemic. The importance of reference points for citizens’ performance information use. Journal of Behavioral Public Administration, [S. l.], v. 4, n. 2, 2021. DOI: 10.30636/jbpa.42.205. Disponível em: https://journal-bpa.org/index.php/jbpa/article/view/205. Acesso em: 9 dec. 2021.