HJORTSKOV, M. Personality traits in citizen expectations towards public services. Journal of Behavioral Public Administration, [S. l.], v. 4, n. 1, 2020. DOI: 10.30636/jbpa.41.203. Disponível em: https://journal-bpa.org/index.php/jbpa/article/view/203. Acesso em: 21 apr. 2021.