Emotional labor assessments and episodic recall bias in public engagement. Journal of Behavioral Public Administration, [S. l.], v. 3, n. 2, 2020. DOI: 10.30636/jbpa.32.138. Disponível em: https://journal-bpa.org/index.php/jbpa/article/view/138.. Acesso em: 17 jul. 2024.