DAMGAARD, P. R.; NIELSEN, P. A. Does performance disclosure affect user satisfaction, voice, and exit? Experimental evidence from service users. Journal of Behavioral Public Administration, [S. l.], v. 3, n. 2, 2020. DOI: 10.30636/jbpa.32.113. Disponível em: http://journal-bpa.org/index.php/jbpa/article/view/113. Acesso em: 28 nov. 2020.